Software Support Engineer

Job description:

We are looking for engineers to support customers of one of the largest dedicated Drupal/Wordpress hosting platforms in the world. The primary responsibility is to provide technical guidance and information to customers. This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.

Additionally, you will be involved in:

You are expected:

- Deep understanding of PHP - you program and debug PHP, and you're experienced working with Drupal and/or WordPress
- Skilled in GIT
- Experience with Composer, Build Tools and CI
- Experience using the command line
- Fluent in reading and understanding log files and error messages
- Loves a good database query mystery
- Familiar with the full stack, caching, and performance tuning
- Is patient and understanding under pressure
- English writing skills and is very personable via email

Bonus Points For:

- Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients
- Project management experience, or similar experience working on a team to solve problems
- Previous experience doing IT or tech support
- Having DrupulOrg and/or WordPress.org profiles
- Being a regular attendee at Drupal Camps and/or WordCamps.

We offer:

- Work on non-standard projects in a team of highly qualified specialists
- Competitive salary
- Office in the center of Minsk
- Flexible schedule
- Opportunity for career growth
- Possibility of business trips to the USA
- Wide social package (medical insurance, classes in English, compensation of sports expenses, payment for additional education).

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