Online survey and enterprise feedback system Soorveys.com

December 13, 2010

Soorveys.com was developed for online surveys processing and analysis.

Basic functions:

1) Create and edit wide variety of surveys 2) Managing lists of responders 3) Conducting surveys among different groups of respondents 4) Rapid analysis of the responses with the possibility of segmenting and benchmarking 5) Getting convenient and informative reports. 6) Ability to export results to external systems analysis (e.g., Excel, Word, PDF)

Soorveys.com is a multilingual environment, i.e. both interface, and polls can be implemented in several languages. Soorveys.com system is implemented as a web-based application accessible from any computer with Internet access.

Internet address: http://soorveys.com

Requirements for workstation

- Connecting to the Internet at speeds of at least 128 kbps. - Availability of Internet Explorer 7 and above or Mozilla Firefox 3.5 or later. Also supported Safari and Chrome browsers with some limitations.

One person or several at once can work with the system. It realizes the possibility of separation of rights and access control.

Types of questionnaires

Questionnaire can consist of a large variety of questions, answers and issues, for convenience divided into groups.

System supports several standard types of questions:

Reply options

1) One option of several 2) Several options from several 3) Number of Likert scales (agree, neutral, disagree) 4) Constant sum (the sum of all responses equal to a specified value) 5) Yes / No 6) Yes / No / Can’t say

Text

1) The text, one line 2) The text, several lines 3) E-mail

Number

1) Integer 2) Any number 3) Percent

Date/Time

1) Date 2) The date and time 3) Time

In the future we plan to support more complex types of questions.

Types of surveys

The questionnaire can be 1) anonymous. In this case, system either do not collect any information about the respondents, or only necessary for segmentation and analysis (age, sex, etc.) 2) personalised. In that case the respondent is a registered user of the system, and his personal data stored in the user profile. 3) tests. At the end of survey, total number of points earned for each question is calculated and system can make automated decision based on defined rules.

Conducting the survey

For the survey to define the audience, survey manager should enter a list of email addresses of respondents, as well as the time of the survey.

At the beginning of the survey, each respondent will receive an email, inviting him to the poll. Poll Manager may temporarily suspend the collection of results.

After the survey complete, all users will receive notification by e-mail that survey was closed.

Frequency and timing of the survey can be specified as the schedule set by the manager interviews, and manually.

User Management

In the system there are 3 types of users: - Administrators (system administration) - Survey Managers (surveys control) - Users (answer questions)

System administrators are employees of soorveys.com.  Registering in the system, the user gets the right to manage surveys in the scope of one company. Survey Managers can create users within their company, including managers and other surveys.

Survey Management

Survey Managers can copy questionnaires fully or partially into questins bank / library or templeates for further use in different questionnaires. 

Sharing information with other users

The user of the system can provide access (i.e. delegate his rights) to any other survey users. This allows to divide the work among several employees, especially in the case of vacation or illness.

Administration

In general, survey manager does not have to perform any administrative tasks, besides maintaiting lists and archives of questionnaires, respondents and their respective results. All system administration, including regular backups, performed by soorveys.com staff.

Result analysis

soorveys.com can be used as an interface program for the analysis of the responses, providing for user friendly print-out as well as download of reports in tables and graphs and export data for use in sandard Microsoft Office applications such as Excel, Word (or SPSS in the future).

Security

System Soorveys.com implements all of the available methods for security as of users' personal data as well as content of questionnaires and responses and any other data collected.

Users access the system through a secure SSL channel and required to enter login name and password. Every single questionnaire may also be protected by an additional password. When registering, users go through procedure of e-mail address verification covering anti-spam and anti-robots measures.

Data on the server regularly backed-up for security and business continuity purposes. In addition, any changes on the server are automatically signed of with Used ID (i.e. Who) and Time Stamp (i.e. When) forming an audit trail.